Front Office Officer - Immediate Hiring

Join Lina Boutique & Villas as a Front Office Officer and be the welcoming face of our luxury hospitality brand in beautiful Lombok! We are seeking a professional, guest-focused Front Office Officer to join our team immediately. In this role, you will be the first point of contact for our guests, ensuring their stay is seamless and memorable. You'll manage reservations, check-ins, and check-outs, as well as handle guest inquiries and complaints. This is your chance to shine in the heart of Lombok's hospitality scene.

Lina Boutique & Villas is a premier luxury hospitality brand known for its exceptional service and stunning locations. As a Front Office Officer, you'll work in a dynamic environment where your skills and enthusiasm will make a real difference. We offer competitive compensation, a supportive work culture, and the opportunity to grow within a reputable company.

Every day, you'll interact with guests from around the world, using your excellent communication skills to ensure their stay is nothing short of perfect. You'll work closely with our team to deliver exceptional service, and you'll have the chance to develop your skills in a fast-paced, rewarding environment.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently using our in-house Property Management System (PMS).
• Handle reservations, cancellations, and modifications with a high level of accuracy.
• Provide exceptional guest service by addressing inquiries and resolving complaints promptly.
• Coordinate with housekeeping, dining, and other departments to ensure smooth guest experiences.
• Maintain accurate guest records and follow up on special requests.
• Assist in marketing efforts by promoting our properties and special offers to potential guests.
• Stay up-to-date with industry trends and best practices in hospitality.
• Participate in team meetings and contribute to a positive, collaborative work environment.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office or hospitality roles, preferably in a luxury or boutique hotel setting.
• Strong communication and interpersonal skills to interact with guests and team members effectively.
• Proficiency in English is a must, with additional language skills a plus.
• Familiarity with hotel PMS software, such as Opera, is a significant advantage.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent organizational skills to handle guest records and reservations efficiently.
• Customer service certification (e.g., Bellman Certification) is a plus.
• Enthusiasm for luxury hospitality and a passion for delivering exceptional guest experiences.

🛠️ Keahlian

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