Collections Officer / Team Head

Join EastWest Banking Corporation as a Collections Officer / Team Head and play a pivotal role in driving financial recovery while delivering exceptional customer service. In this dynamic position, you will lead a team dedicated to managing delinquent auto loans, ensuring timely payments and resolving customer issues effectively. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung, you'll be part of a vibrant and supportive team environment.

As a Collections Officer / Team Head, you will be responsible for developing and implementing strategies to recover overdue payments, while maintaining strong relationships with customers. You'll use tools like Salesforce and Microsoft Office Suite to streamline your workflow and track customer interactions. This role offers significant growth opportunities, with the potential to advance to higher leadership positions within the company.

📋 Tanggung Jawab Pekerjaan

• Lead a team of collections officers to manage delinquent auto loans.
• Develop and implement strategies to recover overdue payments.
• Conduct regular follow-ups with customers to resolve payment issues.
• Use Salesforce and Microsoft Office Suite to track customer interactions and streamline workflows.
• Monitor and report on collections performance metrics.
• Provide exceptional customer service and maintain strong relationships with customers.
• Collaborate with other departments to ensure smooth operations.
• Participate in training and development programs to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience in collections or a related field.
• Strong knowledge of collections processes and procedures.
• Excellent communication and interpersonal skills.
• Proficiency in using Salesforce and Microsoft Office Suite.
• Ability to work under pressure and meet deadlines.
• Leadership and team management skills.
• Familiarity with Indonesian banking regulations and industry standards.

🛠️ Keahlian

Lowongan Terkait