Product Support Specialist

TechSolutions Indonesia · 📍 Bangka Belitung · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
IDR 8,000,000 - 12,000,000

TechSolutions Indonesia is looking for a dedicated Product Support Specialist to join our team in Bangka Belitung. In this role, you will be responsible for providing excellent customer support and ensuring the smooth operation of our products. We offer a competitive salary and a collaborative work environment.

If you are passionate about technology and customer service, we encourage you to apply. Join us in delivering top-notch support to our valued customers.

We are committed to fostering a diverse and inclusive workplace, where everyone can thrive and contribute to our success.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve product-related issues.
  • Document customer interactions and support incidents.
  • Collaborate with the development team to identify and resolve product defects.
  • Assist in the creation and maintenance of knowledge base articles.
  • Monitor and analyze support metrics to identify trends and areas for improvement.
  • Participate in product training sessions for new team members.
  • Stay updated with the latest product features and updates.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum 2 years of experience in technical support or a similar role.
  • Strong understanding of software applications and troubleshooting techniques.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Familiarity with customer relationship management (CRM) tools.
  • Proficiency in English, both written and spoken.
  • Basic knowledge of Indonesian language is a plus.

    • 🛠️ Keahlian

    Technical supporttroubleshootingcustomer serviceCRM toolsproblem-solvingcommunication skills
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